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Basics

How does this work?

To kick off your CasaOne journey, simply choose your city. Add the products you like to your cart and checkout. You can choose to rent products for a short period of time or you can go ahead and buy your favorite products to call your own as well. Once you've placed your order and you’ve passed a credit check, you can pick a delivery date and enjoy white-glove or curbside delivery in 7-10 business days. 

What is the quality of the furniture like? 

CasaOne offers high-quality furniture from popular brands. Everything we deliver for rental orders ranges from ‘gently used’ to ‘brand new’ in condition. You can rest assured that every item is thoroughly cleaned, disinfected and quality-checked before being delivered to your home. All products available for direct purchase are brand new. 

How do I take care of my furniture so that I can prevent any damage to it?

Life is full of spills and stains, we totally get it! For minor cleaning issues, you can refer to our Furniture Care Guide to learn more about how to keep your furniture in great condition. 

Will I be able to rent and buy within the same order?

No. You will only be able to checkout with either the buy option or the rent option. If you want to rent and buy furniture, you can place 2 different orders and email us to coordinate the delivery schedules for both. 

What do I do if some of the items I added to my cart are now out of stock? 

We’re sorry! You can choose similar options from the 1500+ products we have in our inventory. This is why we recommend placing an order as soon as possible. If you need any help, please write to us at support@casaone.com or chat with us during business hours. 

Do you sell pre-owned furniture?

We do, but not here. For pre-owned furniture, visit store.casaone.com.