What is CasaOne Flex?
As a CasaOne customer, you can choose the CasaOne Flex plan to swap / add / return products in your order, even after the initial 21-day trial period. You can also end your subscription early through Flex.
Is CasaOne Flex available to everyone?
CasaOne Flex is an add-on service that is charged at 15% of the MRR. This service is currently available for individuals who are renting to furnish their homes.
Are there any conditions when I choose CasaOne Flex?
Yes. To opt for CasaOne Flex, you should rent from CasaOne for a term of 6 months or more.
Are there any additional charges?
When the order is modified, a flat fee of $49 will be charged per visit.
Is there a limit to the # of order modifications that can be made?
Yes, you can make a maximum of 5 order modifications through the course of your subscription.
Can I opt for CasaOne Flex after I’ve placed my order?
No, you won’t be able to choose CasaOne Flex after your order has been placed.
In the event of full lease termination, will I continue to pay for the CasaOne Flex plan?
No, but you will still need to pay 75% of your monthly rental along with the Flex charges (15% of 0.75 MRR). Example -
If you return all of your items to CasaOne, you must pay the remaining contract value in a single payment. Payment must be sent to CasaOne before a pickup is scheduled.
Can I cancel my CasaOne Flex plan after my rental term begins?
No, you will not be able to cancel the Flex plan once it is purchased.
Can I opt for CasaOne Flex after my rental term begins?
No, sorry! You have to choose CasaOne Flex by adding the service to your order before you checkout.
What are the basic conditions to be met when I’m making changes to my order through CasaOne Flex?
- The CasaOne Flex plan can be used a maximum of 5 times during your rental term.
- If you’ve opted for CasaOne Flex, you have to pay a fee of $49 every time you redeem the service.
- At any point in time, the monthly rental rate cannot go below 75% of the original monthly rental rate.
- In cases where the monthly rental rate increases after order modification, the CasaOne team reserves the right to ask for additional documentation.
Are there any other benefits if I choose the CasaOne Flex Plan?
Yes! You will receive an email 30 days before your subscription ends and you will be eligible for any one of the following benefits:
- Rent-to-Own: If you choose to own the products at the end of your term, you get 10% off the total value.
- Extending your subscription: You can enjoy 10% off the first two months of your extension.
- Next Order: You can enjoy 10% off your total rental amount on your next CasaOne order.