What do I do if the item I purchased arrives damaged?
- In the rare case that your item arrived damaged or with defects, contact CasaOne immediately upon receipt and no later than 30 days by emailing firstname.lastname@example.org or filling out this form.
- Please allow 3-5 business days for your claim to be fully processed.
- Damage includes but is not limited to:
- Significant cracks in wood
- Major chips or scratches that cannot be easily fixed with paint markers
- Broken pieces
- Crushed corners
- Please provide photos/video and a detailed description of the issue in your email. The more details the better.
- If your damage claim is approved, you will receive a refund for the item.
- The return process may vary depending on the type of damage.
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