What's the CasaOne Return Policy for new items?
We want you to truly love the furniture you order from CasaOne. We offer a 30-day return policy for all orders. The 30 days begin from the date your item(s) arrived.
- Returns will only be accepted if the item is in its original condition and packaging. The item must be returned with all of its parts, instructions, and accessories.
- You will be responsible for coordinating the return shipping with the carrier of your choice along with all return shipping charges for each item you return.
- Once your item has arrived at our warehouse and has been inspected, you will be refunded the amount you paid for the item.
- All outbound shipping charges are non-refundable.
What if the item arrived damaged or defective?
- If you received an item with Defects, please review our Defect Policy.
- If you received an item with Damage, please review our Damage Policy.
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