The following article is for customers looking to rent from CasaOne.
How much do I have to pay to place an order?
You will have to pay the first month’s rent, delivery charges, and a security deposit (if applicable). These components are determined by the items that you rent, the rental term, and the type of delivery that you choose.
To learn more, we recommend that you add items to your cart on our website and select the rental term and delivery type. Our system will calculate the net payable amount on the checkout page.
When do I have to pay a security deposit?
We charge one month’s rent as a security deposit if you rent for 3 months or more. Don't worry, though. This amount is fully refundable at the end of your subscription.
What are the different payment options I have?
You can choose to pay a monthly rental or pay upfront for the entire duration of your rental term. When you pay a monthly rental fee, it includes your rental amount and the cost of your protection plan (if you’ve opted for it), plus tax. When you pay the rental amount upfront, you will also have to pay the total amount for the delivery fee before your rental term begins. You don’t have to go through the credit check process if you pay upfront.
How do I pay upfront?
You can email us at firstname.lastname@example.org and we’ll handle it for you. We will send you all the invoices and receipts once this payment has been made. It’s as simple as that!
What modes of payment do you accept?
We accept Mastercard, VISA, JCB, American Express, Diner's Club, and Discover. We do not accept prepaid cards, cash, or checks.
When will the billing start?
The billing will start the day we deliver the furniture to your location.
When do I pay my first rental amount?
If your subscription is longer than one month, your first monthly rental amount will be due on the first day of the second month of your rental term. This will be one month after your delivery date and will cover your rent for the second month. For example, if your delivery date is on June 8th, then your rental will be due on the 8th of every month.
How do I pay my monthly rental amounts?
The monthly rental amount will be automatically debited from your card on file. The invoice will be sent to your registered email address immediately after.
I have lost my card or my card has expired. How do I use a new card?
To change the payment method or the card details on file, just reach out to us over email at email@example.com. We will send you an email with a secure link to update your new card details. Once the new card details have been updated, this information will be saved on file.
What happens to the old card details?
The old card details are automatically removed from the system after you update your new card details.
Can I share my card details on the phone or by email?
Under no circumstances does CasaOne ask our customers to share their card details on the phone or by email. We strongly advise you to never share sensitive information this way. We provide a secure link for our customers to update their card details.
What do I do if my auto-debit fails?
You can write to firstname.lastname@example.org and we’ll send you a link to make this payment.
What if I need to change the payment due date?
Just write to us at email@example.com and we’ll help you out. The decision may be subject to credit approval and payment history.
What are the charges that will appear on my credit card statement?
The charges on your statement will be from La Casa Ventures, Inc.