How Furniture Pickups Work
The following article is for customers looking to rent from CasaOne.
What can I expect from the pickup process?
The type of pickup depends on the type of delivery chosen at the time the order was placed. We will expect your furniture to be picked up in the same manner it was delivered to you. If you selected Curbside delivery, we will schedule a Curbside pickup. If you selected White-Glove delivery, we will schedule a White-Glove pickup.
At the end of my rental term, can I choose a different pickup option?
Yes, you can change your pickup option by paying a small fee.
What should I expect on the pickup day?
Our crew will contact you 30 minutes prior to arriving at your home. If you’ve opted for White-Glove delivery, we will disassemble and remove all the furniture from your premises. If you’ve opted for Curbside delivery, our crew will meet you at your curb to load your items which should be disassembled and ready for pickup.
How do I schedule a pickup?
15 days prior to the end of your subscription, you’ll receive an email with options to Extend, Purchase, or Schedule a Pickup. If you’d like to schedule a pickup, please select your preferred return date. Our support team will reach out to confirm your pickup date. You can also reach out to us by emailing firstname.lastname@example.org.
When can I schedule my pickup?
You can schedule a pickup on any business day, on or before your subscription ending date. If your pickup is not scheduled before your subscription ending date, your subscription will automatically be renewed for an additional month. We cannot offer prorated extensions.
I want to change the date of my pickup. What should I do?
Just write to us at email@example.com and we will reschedule your pickup date. However, please make sure you reach out to us before 8 am on the business day before the scheduled pickup date. Any rescheduling requests that come in past 8 am on the business day before the scheduled pickup date will be subject to a rescheduling fee of $99.
Can I schedule a pickup for only some of the items in my order?
If you have completed your initial rental term, you may submit a request for a partial return while you either purchase or extend the subscription for the rest of your items. While your initial delivery and assembly fee includes your final pickup costs, a partial pickup will require a fee of $299 for the additional trip.