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How to Modify Your Order

The following article is for customers looking to rent from CasaOne.  

Can I add or remove products from my order before delivery?

We are happy to modify existing orders so you can enjoy the perfect rental experience, however, you should keep the following in mind.

  • All modifications are subject to credit approval. 
  • Any order modifications before your delivery may delay your delivery date. Please notify us at least two business days before your delivery for the best chance to keep your delivery date. 

How do I modify my order before my delivery? 

To modify your order, email us at support@casaone.com with the details of the items you want to add, remove, or swap as well as the number of items required. After our team confirms availability, we can make the modifications to your order. The charges for the modifications will be applied within 24 hours. 

What if the items I want are not available?

If the items you want are not available, we can offer you a few other options which are similar to the selected items. Once you choose the items you like and confirm these options, we will go ahead and modify your order. 

Will a modification request affect my delivery date?

Any modification request that comes within 48 hours before the scheduled delivery date may affect your delivery date. 

What if I do not accept all items at the time of delivery? 

If you do not want an item at the time of delivery, simply inform our delivery team. They will re-pack the item and remove it from your location.

If the item is in good condition and refused for preference reasons or because the dimensions of the item do not fit your space, you will be charged a restocking fee. The restocking fee is $199 or the first month’s rent of the item, whichever is less. 

If you find that an item is damaged at the time of delivery, you have the below options:

  • If the damage is minor and you want to keep the item, we can make a note about the damages so you will not be liable at the end of the subscription. 
  • If you want to replace the item, we will deliver the new item at a time that’s convenient for you, at no extra charge. The same item may not be available. If that is the case, similar options will be offered. 
  • If you want to return the item, we will remove the item from your order and refund the amount to you. No restocking fee will apply. 

What if I notice an item is damaged after the delivery team has left? 

If you notice any issue with your furniture after the delivery team has left, ensure you reach out to us at support@casaone.com within 72 hours to report the issue. After 72 hours, you will be responsible for any repair or replacement charges. 

If an item is determined to be damaged, the same options apply:

  • If the damage is minor and you want to keep the item, we can make a note about the damages so you will not be liable at the end of the subscription. 
  • If you want to replace the item, we will deliver the new item at a time that’s convenient for you, at no extra charge. The same item may not be available. If that is the case, similar options will be offered. 
  • If you want to return the item, we will schedule a pickup and refund you for the item. No restocking fee will apply. 

What if I want to make other changes to my order after the delivery team has left? 

Within the first 21 days of your delivery date, we allow you to swap, remove, or add products to your existing order. Please note that additional trips are not covered in the initial delivery and assembly costs. There will be a flat charge of $299 for any deliveries or pickups made after the initial delivery. 

To modify your order, email us at support@casaone.com with details about which items you want to add/remove/swap as well as the number of items required. After our team confirms availability, we can make the modifications to your order. The charges for the modifications will be applied within 24 hours.