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Can I buy the appliances after my rental term ends?

Yes, of course! You can buy the appliances at the end of the rental term. Please write to us at support@casaone.com to learn more.

What do I do if my appliance doesn’t turn on?

We’re sorry you’re having trouble with your appliance. Please get in touch with us at support@casaone.com and we’ll carry out an assessment. Based on our evaluation, we will figure out who is liable for damage to the appliance and see if we need to provide a replacement.

Does my appliance come with a user manual?

Yes, the manual for your appliance is available on our website (on the corresponding product page). If you have any questions or need any help, please reach out to us at support@casaone.com.

Will CasaOne help me install and set up my appliance or offer a product demo?

CasaOne will deliver the appliance to your preferred location. Our crew will not set up or install the appliance nor will they offer any sort of product demo. You can always refer to the user manual for your appliance.

Will there be any safety devices provided with the appliance?

CasaOne will not be providing any safety devices with appliances. Please make sure to use your appliance within the safety limits mentioned in the user manual.

Does the television come with HDMI cables?

The television box contains only the following items: television, remote control, and a small stand that can be attached to the TV. You will have to buy any additional cables separately.

Is my television covered under warranty?

Your television comes with a 1-year manufacturer’s limited warranty. In the unlikely event of a manufacturing defect, please let us know and we will do our best to help you rectify the issue.

Can I get my TV mounted to the wall?

CasaOne does not provide wall-mounting. Your television will be delivered with a stand. You may, however, mount the TV on your own. Just keep in mind you will be liable for any damage if it occurs. 

Do I need renters insurance for a large order of televisions?

Television equipment in large orders can become very expensive, quickly. In most cases, a credit card will not cover the replacement value of an order if lost, stolen, or severely damaged. We ask customers to provide proof of renters insurance before we can approve large orders.