This plan is retired and not available for new orders. The below information applies to customers who previously added the Flex Plan to their order.
What is the CasaOne Flex Plan?
As a CasaOne rental customer, you can choose the CasaOne Flex plan to swap / add / return products in your order, even after the initial 30-day trial period. The Flex Plan is an add-on service that is charged at 15% of the monthly rent.
Is the CasaOne Flex Plan available to everyone?
This service is no longer available for new orders.
Are there any additional charges?
A flat fee of $49 will be charged per return trip. This is discounted from our standard fee of $299 for additional visits.
Is there a limit to the # of order modifications that can be made?
Yes, you can make a maximum of 5 order modifications through the course of your subscription.
Can I opt for the Flex Plan after I’ve placed my order?
No, you won’t be able to choose the Flex Plan after your order has been placed.
In the event of full lease termination, will I continue to pay for the CasaOne Flex plan?
No, but you will still need to pay 75% of your monthly rental along with the Flex charges (15% of 0.75 MRR). Example -
If you return all of your items to CasaOne, you must pay the remaining contract value in a single payment. Payment must be sent to CasaOne before a pickup is scheduled.
Can I cancel my CasaOne Flex Plan after my rental term begins?
No, you will not be able to cancel the Flex plan once it is purchased.
What are the basic conditions to be met when I’m making changes to my order through CasaOne Flex?
- The CasaOne Flex Plan can be used a maximum of 5 times during your rental term.
- If you’ve opted for CasaOne Flex, you only have to pay a fee of $49 for each return trip.
- At any point in time, the monthly rental rate cannot go below 75% of the original monthly rental rate.
- In cases where the monthly rental rate increases after order modification, the CasaOne team reserves the right to ask for additional documentation.
Are there any other benefits if I choose the CasaOne Flex Plan?
Yes! You will receive an email 30 days before your subscription ends and you will be eligible for any one of the following benefits:
- Rent-to-Own: If you choose to own the products at the end of your term, you get 10% off the total value.
- Extending your subscription: You can enjoy 10% off the first two months of your extension.
- Next Order: You can enjoy 10% off your total rental amount on your next CasaOne order.