The following article is for customers looking to rent from CasaOne.
Accidents happen. That’s why CasaOne created the Furniture Protection Plan (FPP) to cover accidental damage that life throws at you during the regular use of your furniture. Think of the FPP as an added layer of protection for your rental items.
Why should I get the FPP?
The FPP gives you peace of mind that your furniture is covered for life’s surprises for a small fee on top of your monthly payment. Sit back, relax, (or recline) without worrying about accidents.
What does FPP include?
The FPP covers accidental damage from the regular use of your furniture. If you have the FPP, and we can validate your claim, CasaOne will repair or replace the damaged item, so you can keep enjoying the furniture. Please read our Terms and Conditions for full coverage details.
Are all items covered under the FPP?
Some of your rental items may not be covered by the FPP. Coverage will not be provided for the following products: (A) Monitors and Keyboards; (B) Televisions; (C) Coffee Makers; (D) Glass Surfaces (table-tops, mirrors, etc.) (E) Blenders; (F) Toaster Ovens; (G) Microwaves; (H) Bedding; (I) Dinnerware; (J) Drinkware; (K) Wall Art; (L) Plants; (M) Planters; (N) Vases; (O) Decorative Objects; (P) Photo Frames (Q) Appliances; and (R) Clocks. If you are renting any of these items and choose to purchase FPP, they will not be included in your FPP monthly price.
How do I purchase the FPP?
You can purchase the Furniture Protection Plan during checkout. All it takes is a few clicks, and your furniture gets protected. We do not offer the FPP for sale after you’ve placed your order.
How much do I have to pay for the FPP?
The Furniture Protection Plan is 15% of the monthly rental price for all covered items. Let’s say you have a 3-month rental that includes a sofa and a bed.
- Sofa Monthly Rental Price: $200/month | $30 FPP/month
- Bed Monthly Rental Price: $300/month | $45 FPP/month
Total FPP: $75/month (not including tax)
If your order is modified at any point during the rental term, the fee towards the Plan will be updated to reflect the modified monthly rental. If you opt to pay upfront for your entire rental duration, the monthly FPP charges will be aggregated and you will be charged the entire amount upfront along with the monthly rental amount.
Is there a coverage limit for the FPP plan?
You may receive only one (1) service visit to provide services for Your Covered Product(s) per billing period. In other words, we will only come to your location maximum once per billing period for an FPP claim.
Is my rented television covered under the Plan?
The Furniture Protection Plan does not cover any televisions, monitors, keyboards, or other appliances. Please read our Terms and Conditions for details.
Can I cancel my FPP?
The Furniture Protection Plan is a monthly agreement that automatically renews each month at CasaOne’s sole discretion during your lease.
Your FPP can be canceled at any time! Fees may apply. Please read our Terms and Conditions for details. If you decide to cancel your plan, you cannot purchase it again during your rental term. If you cancel your FPP before your rental term ends, you may be liable for any damages that are found during pick up or when the items are fully inspected in our warehouse.
Can I add FPP after my delivery?
No, FPP must be added prior to your delivery.
How does the claim process work?
In case of accidental damage, send an email to email@example.com with details and pictures of the damage. We will ask for photographs and evaluate the claim, and determine the best course of action. If your claim is validated, CasaOne may choose to repair or replace the product covered by the FPP plan.
In cases where the team discovers damage(s) to the furniture at the end of the rental term during pickup, CasaOne will inform you over an e-mail and validate the cause. If we determine that the damage is covered by the Furniture Protection Plan, you will not be liable to pay for the damages.
What kind of damages are covered under the plan?
Accidental damages caused during regular use of furniture are covered under this plan. We do not cover damages caused due to natural disasters, mold and/or pest infestation or burglary. Below are the full details of what the plan covers:
The FPP provides the following coverage for furniture products:
(a) All accidental damage caused by regular use of the furniture;
(b) Breakage caused by regular use of the furniture;
(c) All accidental stains and dirt attributed to a single occurrence (excluding accumulation defined as a gradual build-up of dirt, dust, body oils and perspiration);
(d) Accidental scratches, gouges, chips or dents that penetrate the topcoat of hard surface finishes;
(e) Superficial scratches and stains caused by pet hair, fur, or fluids that can be attributed to a single occurrence (excluding accumulation defined as a gradual build-up of dirt, dust, body oils, and perspiration);
(f) Water or beverage marks or rings;
(g) Failure of integral electrical components;
(h) Lifting or incident-specific chipping of veneers or laminates exposing the substrate; and
(i) Checking, cracking, bubbling or peeling of finish caused by a specific incident
The FPP plan provides the following coverage for fitness equipment products:
(a) All accidental stains attributed to a single occurrence (excluding accumulation defined as a gradual build-up of dirt, dust, body oils and perspiration; and
(b) Accidental scratches, gouges, chips or dents that penetrate the topcoat of hard surface finishes.