What can I expect from the pickup process for my rental subscription?

The type of pickup depends on the type of delivery chosen at the time the order was placed. We will expect your furniture to be picked up in the same manner it was delivered to you. If you selected Curbside delivery, we will schedule a Curbside pickup. If you selected White-Glove delivery, we will schedule a White-Glove pickup.

What should I expect on the pickup day?

Our crew will contact you 30 minutes prior to arriving at your home. If you’ve opted for White-Glove delivery, we will disassemble and remove all the furniture from your premises. If you’ve opted for Curbside delivery, our crew will meet you at your curb to load your items which should be disassembled and ready for pickup. 

How do I schedule a pickup?

If you’d like to schedule a pickup, email support@casaone.com at least 15 days prior to your lease end date. 

If your pickup is not scheduled before your subscription ending date, your subscription will automatically be renewed for an additional month. We cannot offer prorated extensions.

I want to change the date of my pickup. What should I do?

Just write to us at support@casaone.com and we will reschedule your pickup date. However, please make sure you reach out to us before 8 am on the business day before the scheduled pickup date. Any rescheduling requests that come in past 8 am on the business day before the scheduled pickup date will be subject to a rescheduling fee of $99 plus tax.