What modes of payment do you accept?

We accept Mastercard, VISA, JCB, American Express, Diner's Club, and Discover. We do not accept prepaid cards, cash, or checks.

Can I share my card details on the phone or by email?

Under no circumstances does CasaOne ask our customers to share their card details on the phone or by email. We strongly advise you to never share sensitive information this way. We provide a secure link for our customers to update their card details.

What are the charges that will appear on my credit card statement?

The charges on your statement will be from La Casa Ventures, Inc.  

When will the billing start?

The billing period will start the day we deliver the furniture to your location.

How do I pay my monthly rental amounts?

The monthly rental amount will be automatically debited from your card on file. The invoice will be sent to your registered email address immediately after.

I have lost my card or my card has expired. How do I use a new card?

To change the payment method or the card details on file, just reach out to us over email at support@casaone.com. We will send you an email with a secure link to update your new card details. Once the new card details have been updated, this information will be saved on file. 

What happens to the old card details?

The old card details are automatically removed from the system after you update your new card details. 

What do I do if my auto-debit fails?

You can write to support@casaone.com and we’ll send you a link to make this payment. 

What if I need to change the payment due date?

Just write to us at support@casaone.com and we’ll help you out. The decision may be subject to credit approval and payment history.