The following article is for customers looking to rent from CasaOne.

Do I need to pay a deposit on my order?

If you are placing an order for 3 months+, you will be required to pay one month’s rent as a deposit while placing the order.

What happens to my deposit amount at the end of the term?

This amount will be refunded in full at the end of the rental subscription. If the customer breaks or otherwise violates the agreement prior to the subscription end date, CasaOne may keep all or part of this Security Deposit to cover unpaid rent and/or damage to the items.

What is the process to initiate a refund of my security deposit?

After we pick up the items, we will do a quality check of the items. We'll initiate the refund of your deposit post quality check. Once the refund is initiated, you'll receive the amount in your card from which the security deposit was paid within 5-7 working days.

I have changed my card on file, will I get the refund on the new card?

The refund will be processed to the card from which the security deposit was paid, even if you have changed the card on file. The refund cannot be processed to the new card on file. 

Can I get a refund of the security deposit in cash or ACH?

The refund will be processed to the card on file. We do not support any other mode of refund.