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Return Policy

What's the CasaOne Return Policy for new items?

We want you to truly love the furniture you order from CasaOne. We offer a 30-day return policy for all orders. The 30 days begin from the date your item(s) arrived. 

  • Returns will only be accepted if the item is in its original condition and packaging. The item must be returned with all of its parts, instructions, and accessories. 
  • You will be responsible for coordinating the return shipping with the carrier of your choice along with all return shipping charges for each item you return. A return label will not be provided.
  • Once your item has arrived at our warehouse and has been inspected, you will be refunded the amount you paid for the item. Refunds will not be provided before the item has been inspected.
    • All outbound shipping charges are non-refundable. 

To start a return, simply email support@casaone.com. Include your order number and describe why you are returning the item. Our team will provide you with the warehouse address to use when shipping your return. Please allow 5-7 business days for your return request to be reviewed. 

What if the item arrived damaged or defective?

  • If you received an item with Defects, please review our Defect Policy.
  • If you received an item with Damage, please review our Damage Policy.